It’s always possible that you’re not satisfied with the treatment or service offered at Van Lennep Kliniek. Fortunately, we have clear procedures specifically for our customers to handle their complaints. We take any complaint very seriously, because we always want to continue to improve.
We’ll be happy to meet with you and discuss any dissatisfactions that you may have. You can also report a complaint to us without meeting, though. Please request a complaint form from one of our staff members or by sending an email to firstname.lastname@example.org. We’ll do our very best to find a satisfactory solution for your complaint within 4 weeks.
If you don’t want to discuss your complaint with the practitioner at Van Lennep Kliniek directly, you can do so via our external complaints committee. Under the new Healthcare Quality, Complaints and Disputes Act (or Wkkgz, for short), care providers, including cosmetic doctors, are obligated to register with a recognized Dispute Authority and to provide an independent complaints officer. Since 2016 we are registered with the dispute authority and independent complaints officers of DOKh, dokh.nl.
Below you’ll find the brochure about the DOKh complaints procedure: