We understand that there may be times when you’ll have to miss an appointment due to illness, calamities or work or family commitments.
However, if you don’t call in time to cancel or reschedule the appointment we don’t have enough time to change the schedule of the doctor or practitioner. I’m sure you understand that this will increase our operating costs and will make it impossible for us to schedule another client for that time.
Unfortunately, clients regularly don’t show up for an appointment at Van Lennep Kliniek without giving notice in due time. At Van Lennep Kliniek we are continuously working on improving our quality, service and care.
If clients inform us that they won’t be able to keep their appointment, we can keep the waiting times short and our clients and practitioners happy.
Therefore we use a no-show rate for when you don’t cancel in time or show up for your appointment.
You can always cancel or reschedule your appointment free of charge when you do so at least 48 hours in advance.
We appreciate your understanding. Thank you for your trust as a client of Van Lennep Kliniek.